FAQs
Quick answers about buying, selling, orders, and support on Supply.
For buyers
How do I buy something on Supply?+
Browse or search listings, open a product page, and tap Contact seller. That starts an order conversation where you can ask questions, negotiate, and arrange pickup or delivery directly with the seller. Supply does not process payments on the platform.
Where are my conversations with sellers?+
Every contact-seller chat appears under Dashboard → Orders. Each order is tied to the listing you enquired about, so you can pick up where you left off.
Do I need an account to browse?+
No — you can discover listings, search, and view product details without signing in. You need an account to contact a seller, save listings, or view seller phone numbers.
Can I see the seller's phone number?+
Seller phone numbers are shown only when you are logged in. You can always reach out via Contact seller on the listing page.
How do saved listings work?+
Tap Save on any product page while logged in. Saved items appear under Dashboard → Saved so you can compare and contact sellers later.
Is there checkout or payment on Supply?+
No. Supply is a marketplace for discovery and messaging. Payment and delivery are arranged directly between buyer and seller.
What if something goes wrong with a seller?+
Open Dashboard → Help → Contact support. Include the listing link if relevant. Our team can review reports and take moderation action — we cannot reverse private payments made off-platform.
How do I report a listing or user?+
On a product page or seller profile, use Report listing or Report seller. In order chats, use the flag on a message or report the user from the chat header. Choose an issue type and explain what happened — moderators and admins are notified and review all reports in the Reports queue.
For sellers
How do I start selling?+
Sign up and choose a seller account (or ask an admin to upgrade your role). Create a listing under Dashboard → Listings → New listing. Listings are reviewed before they go live.
Where do buyer enquiries appear?+
When a buyer contacts you from a product page, the conversation shows under Dashboard → Orders. You'll also get notifications for new messages.
Do I need KYC verification?+
KYC helps buyers trust your profile. Submit identity documents from your profile settings. Admins review submissions — verified sellers show a badge on listings.
How are listings approved?+
New and edited listings enter a pending queue. Moderators approve or reject them. You'll see status updates on your listing detail page.
Can I mark a listing as sold?+
Update the listing status from your listing management page when an item sells. Sold listings remain visible for reference but buyers cannot start new orders on them.
What listing photos should I use?+
Use clear, well-lit photos of the actual item. The first image is the cover — add multiple angles so buyers see condition details. Hover on discover cards shows your second photo.
What do listing views mean?+
View counts track how many times your product page was opened. They help you gauge interest — follow up on orders when views are high but messages are low.
How do I get help as a seller?+
Go to Dashboard → Help → Contact support for account, listing, or technical issues. Choose the listing category and link the affected product when possible.
Orders vs support
What is the difference between Orders and Support?+
Orders are buyer–seller chats about a specific listing. Support is for help with your account, platform issues, reports, or disputes — handled by Supply staff, not sellers.
Who can I contact through Support?+
Support tickets go to moderators and admins. Sellers cannot see your support tickets. Use Orders to talk to a seller about their product.